game won't load

I was playing AOK expansion online and the game crashed
out, next time I tried to load the game it said it
couldn't load and would I like to report the problem to
microsoft? I have sent that log to microsoft umpteen
million times I can't cut & paste the whole log but it
says the following file will be included.

C:\Docume~1\Owner\LOCALS~1\Temp\WER21.tmp.dir00
\Appcompat.txt

Does anyone know what this means, or how to rectify the
situation, and does anyone know if microsoft ever contacts
users about the error logs?

Hi,

Let's try some basic troubleshooting. If the problem still persists
please post back and we'll try some more steps. Good luck!

Of course, if you haven't reinstalled the game, do so now. ..

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using: http://new.jtsoft2001.com/windows/startup.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com Afterwards
Download & Run Spybot from: http://security.kolla.de to find any
Trojans, Adware, or Spyware which could clog up your system.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com Some games
require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________


"hatmandue" <anonymous DeleteThis @discussions.microsoft.com> wrote in message news:83d201c43219$bec1f550$a501280a@phx.gbl...
| I was playing AOK expansion online and the game crashed
| out, next time I tried to load the game it said it
| couldn't load and would I like to report the problem to
| microsoft? I have sent that log to microsoft umpteen
| million times I can't cut & paste the whole log but it
| says the following file will be included.
|
| C:\Docume~1\Owner\LOCALS~1\Temp\WER21.tmp.dir00
| \Appcompat.txt
|
| Does anyone know what this means, or how to rectify the
| situation, and does anyone know if microsoft ever contacts
| users about the error logs?