don't get divorced...

My wife got divorced a few years ago and married me, hehe. She and
her ex-husband had 2 separate WoW accounts, but both were registered
in his name. They amicably divorced, so no problems there. She now
"owns" one of the accounts. Of course, blizzard doesn't understand
this.

Recently after some fishiness with the guild bank she put in a ticket
to recover some items that had simply disappeared from it (null
username with the guild master rank had taken things out, was very
weird). Her account was locked since it may have been an account
breach (a fact we don't think is plausible) and now we're having
trouble getting it unlocked because it's in her husbands name...

I wasn't aware that her email address on the account was really old,
and that she hadn't updated it, and in fact it's plain just a dead
email.

Obviously per the ToS it's against the rules for her to be playing on
an account with her ex-husbands name on it. But, does she have any
recourse to get her account back? Surely a company such as blizzard
understands the grayness of this area and won't just make her start
over (multiple 70s, good gear all around, large time and fun
investment in these toons)... Even if we can get the account
unlocked, is there any possible way to make it her account
officially? I understand the need to lock things down like this, but
there really ought to be a way to properly transfer ownership of an
account without the worry of the names being different... Can her ex-
husband fax or call blizzard and say, "Look, it's not my account
anymore. Please change the name so it is her account officially."

I dunno, just a strange situation and we're fairly taken aback that a
company such as blizzard may not work with us.

Do you guys know of anything we can do? Any help would be greatly
appreciated.

On May 27, 12:56 pm, "Ronny" <1....TakeThisOut@123.com> wrote:
> "Michael Yarbrough" <ope....TakeThisOut@gmail.com> wrote in message
>
> news:288a99c8-8062-45e2-8e55-2fc4d4ace164@m36g2000hse.googlegroups.com...
>
>
>
> > My wife got divorced a few years ago and married me, hehe.  She and
> > her ex-husband had 2 separate WoW accounts, but both were registered
> > in his name.  They amicably divorced, so no problems there.  She now
> > "owns" one of the accounts.  Of course, blizzard doesn't understand
> > this.
>
> > Recently after some fishiness with the guild bank she put in a ticket
> > to recover some items that had simply disappeared from it (null
> > username with the guild master rank had taken things out, was very
> > weird).  Her account was locked since it may have been an account
> > breach (a fact we don't think is plausible) and now we're having
> > trouble getting it unlocked because it's in her husbands name...
>
> > I wasn't aware that her email address on the account was really old,
> > and that she hadn't updated it, and in fact it's plain just a dead
> > email.
>
> > Obviously per the ToS it's against the rules for her to be playing on
> > an account with her ex-husbands name on it.  But, does she have any
> > recourse to get her account back?  Surely a company such as blizzard
> > understands the grayness of this area and won't just make her start
> > over (multiple 70s, good gear all around, large time and fun
> > investment in these toons)...  Even if we can get the account
> > unlocked, is there any possible way to make it her account
> > officially?  I understand the need to lock things down like this, but
> > there really ought to be a way to properly transfer ownership of an
> > account without the worry of the names being different...  Can her ex-
> > husband fax or call blizzard and say, "Look, it's not my account
> > anymore.  Please change the name so it is her account officially."
>
> > I dunno, just a strange situation and we're fairly taken aback that a
> > company such as blizzard may not work with us.
>
> > Do you guys know of anything we can do?  Any help would be greatly
> > appreciated.
>
> Tough one, she should have got the name changed at the divorce really but in
> all honesty it's hardly a priority, is there a reason the Ex is cancelling
> the account??
>
> If you get the account back and it has like 2 or 3 decent 70's on it, I
> would suggest doing a transfer keeping the surname the same as pre married
> but once the accounts are moved he cannot get his claws into it. If you look
> at it in Blizz eyes, she could be a sour wife trying to rip off her ex
> husband as she knows he loves his WOW, so unless you have some way of
> proving she has been playing the game on your IP range and you get a letter
> from the EX with a copy of CD key etc then you are pretty screwed.
>
> Good luck, Blizzard are not known for their compassion unfortunately

That's the thing, the ex-husband didn't do anything to it. It was
just some weirdness with the gbank that we brought to blizz's
attention. We have the CD key and all the CDs. The ex would get in
touch with blizz if he has too to straighten it out.

When you say transfer the 70s off if we get the account back, how does
one do that?

For instance:

The name on the account is John Smith
her old name is Betty Smith
her new name is Betty Jones

She'd have to create her own account under the name Betty Smith,
transfer the toons she wanted onto it off the old account. Then could
she change the name on the account (what I thought was impossible) to
Betty Jones?