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Road Runner and "Failed While Negotiating"

 
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Randal E. Bradakis

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Since: Nov 14, 2007
Posts: 5



(Msg. 1) Posted: Wed Dec 26, 2007 3:57 pm
Post subject: Road Runner and "Failed While Negotiating"
Imported from groups: alt>video>ptv>tivo (more info?)

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Art

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Since: Oct 20, 2007
Posts: 21



(Msg. 2) Posted: Wed Dec 26, 2007 4:17 pm
Post subject: Re: Road Runner and "Failed While Negotiating" [Login to view extended thread Info.]
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The Firewall is a strong possibility

Somehow when I updated my Norton, it created a rule to block my TIVO's

Took a few days of poking to find out the answer


"Randal E. Bradakis" <randy RemoveThis @bradakis.net> wrote in message
news:l2f5n3t0c08n45p2l2m6og38q5ebbgpbbj@4ax.com...
> Series 2 & Series 3 Tivo, unable to connect via network since Dec 15.
> Netgear WNR854T and Road Runner's Motorola Surfboard modem. Nothing
> else in the network. I've tried using Open DNS for DNS servers today,
> and it made no difference.
>
> Tivo tech support tells me to check some stuff - obviously the things I
> did check, like if I can see the Tivos on the network, and can they
> retrieve Yahoo weather, etc... It boiled down to "Possibly your ISP is
> using a proxy now."
>
> I'm in Road Runner tech support hell right now, with a tech support
> agent who had the brilliant idea that I should possibly disable my
> computer's firewall to see if that made a difference. And that I should
> call the local cable office, since it's not an internet issue. Oy!
>
> I'm banging my head against the wall here, any ideas?

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Howard

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Since: May 17, 2005
Posts: 115



(Msg. 3) Posted: Wed Dec 26, 2007 8:00 pm
Post subject: Re: Road Runner and "Failed While Negotiating" [Login to view extended thread Info.]
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Randal E. Bradakis

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Since: Nov 14, 2007
Posts: 5



(Msg. 4) Posted: Thu Dec 27, 2007 4:51 pm
Post subject: Re: Road Runner and "Failed While Negotiating" [Login to view extended thread Info.]
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Howard

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Since: May 17, 2005
Posts: 115



(Msg. 5) Posted: Fri Dec 28, 2007 4:52 pm
Post subject: Re: Road Runner and "Failed While Negotiating" [Login to view extended thread Info.]
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MegaZone

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Since: Apr 12, 2004
Posts: 304



(Msg. 6) Posted: Fri Dec 28, 2007 8:25 pm
Post subject: Re: Road Runner and "Failed While Negotiating" [Login to view extended thread Info.]
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Howard <stile99.RemoveThis@email.com> shaped the electrons to say:
>Randal E. Bradakis <randy.RemoveThis@bradakis.net> wrote in
>get a better rep. Your local network is fine, and connectivity to the
>internet is fine. You can even connect to other servers via the TiVo, it
>is connecting to TiVo's server where the disconnect happens. My next
>thought would be to check your account...which of course we need TiVo to
>do. With two boxes doing this, and I would assume both boxes being on the
>same account, that's the most likely culprit at this point.

Even without an account TiVos can still connect to the servers. They
have to be able to connect just to check account status. If they
can't connect at all, which is what he's described, then it is a
network issue before they even reach the servers.

I'm a geek, so my instinct would be to use Ethereal to monitor the
traffic coming from the TiVo and see what IP/ports it is trying to
connect to and if there is any response at all. And then try the same
IP/ports from a PC just to see if it can connect.

If possible you could even use Ethereal to monitor each network
segment to make sure the traffic is at least getting past the router
to your broadband connection.

-MZ
--
megazone-at-megazone.org http://www.MegaZone.org/ Gweep, Geek, Human, me.
http://www.TiVoLovers.com/ http://www.Eyrie-Productions.com/ -><- Hail Eris
"A little nonsense now and then, is relished by the wisest men" 508-852-2171
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Randal E. Bradakis

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Since: Nov 14, 2007
Posts: 5



(Msg. 7) Posted: Mon Dec 31, 2007 1:35 pm
Post subject: Re: Road Runner and "Failed While Negotiating" [Login to view extended thread Info.]
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Randal E. Bradakis

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Since: Nov 14, 2007
Posts: 5



(Msg. 8) Posted: Thu Feb 14, 2008 10:24 am
Post subject: Re: Road Runner and "Failed While Negotiating" [Login to view extended thread Info.]
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